Some people get along splendidly. Other relationships are somewhat more strained. Most of us naturally shy away from the idea of striving to improve those more unsatisfactory lines of communication. It is so much easier just to enjoy the company of our friends and to be dismissive of the folk who don't seem to be so friendly towards us. But if you now really want to fix a problem, heal a wound and change a prospect, you need to start exploring that trickier territory. The reward for such sincerity and humility will be great.Problems come in all different shapes, sizes and varieties. There are the common kind that most people have and then there are special, self-assembly versions that can be customised. Yet no matter what type we have ended up with, our problems all have one universal feature: a hidden function, that may seem elusive but will invariably exist. This is perhaps best thought of as the equivalent of a pause button.